Truth VS HONEST - A review exemplifying the space between the two: (Response In Order Inside The Review)

Bri Haleski's Review:

It is disappointing to leave this review because my communication in the beginning with the owner, Kris, is really what sealed the deal in booking his team for our move.

He looked at pictures of what we’d need moved, sent one of his guys to our house to check it out himself for an “accurate” estimate then even offered to pick up our items to donate and drop those off for us.

They estimated our move would be $1590 — again, this is after reviewing all of our furniture in person so it should’ve been very accurate. We moved five minutes away into a one story house, so this should be a pretty easy move with no travel time.

However, they ended up charging us $2225, NOT including the $100 deposit which they failed to tell us doesn’t go toward our total in the end. I had moved with a bigger company in a previous move and was willing to spend a little more even though these guys were the priciest of the quotes I got, because I was hoping a small business would care to do a better job than the last crew did.

They left scratches at the old house and the new house, damaged multiple pieces of furniture and my husband was left to reassemble all of the pieces at the new house, in addition to taking them apart before they got there that morning.

And even with all that work left for us on our own, they went over their estimated time by several hours.

When we talked to the owner, he said I shouldn’t have tipped his guys if I wasn’t happy. Well, when I tipped them, I didn’t notice all that damage. But regardless, I felt like they worked hard on a hot day and it’s despicable to say they should’ve paid the price for his business mistake.

He gave us $200 back and I never even had him cover the damages, which would have been more than that.

We also added a third guy like he recommended to help cut down on the time, which it did didn’t do it all. Just jacked our price up even more.

And we bought his three guys breakfast and lunch.

He also never came to pick up the items he offered to for donation. All these guys did was overpromise and severely underdeliver. In the beginning, he told me that his team prides themselves on getting the job done quickly because it means they get a bigger tip and they run on reviews.

So I just wanted to leave my honest review to make sure people know since this is a huge investment, not to expect much from them. Will definitely never recommend this company to another family. We were fooled by this company. Don’t let the same happen to you.

Donation Items - They did not pick up

TRUE – We did not pick up:

HONEST:
I stated I may have a truck passing them on the way to Faith Farm and/or the dump and we could pick their removals up for them. Our schedule was such that this did not happen. I ALWAYS STATED it was a MAYBE – ONLY IF we were going that way and were at the right time to pick up.

This was going to be at no charge regardless, so it is not like they paid for something they did not get.

Accurate Estimate

TRUE: It cost more in the end.

HONEST:

The Haleski’s told both myself AND the estimator who went to visualize and take pictures, we were both told our job was to move “the big stuff”. They had another 2 weeks after the move to move “the little and other stuff”.

BUDGET was always concern #1 – and in such, BOTH of us advised the Haleski’s how to be efficient and save time. The estimator has been with me 9 of my 10 years in business, he KNOWS how we do things.

What was described for us was, on move day, we would be moving items they could not on their own. They were advised to have those things ready (emptied, cleared and easily accessible), so that our team could get in and protect and move quickly.

With each additional Pro Mover, the time goes down relative to the additional investment = The Price Was NOT Jacked Up. It would have taken longer with less people – Thus costing the same (AND as the day gets longer and harder, that’s when workers get tired, things slow down, people can get hurt, items can get damaged if we DO NOT slow down for safety sake. The extra manpower SAVED money and Time.

What the Haleski’s are not mentioning is that, on move day, they had themselves, AND another couple, moving

EVERYTHING.

What would have been 75% of a truck, was a FULL moving truck PLUS their SUV’s and trunks.

Moreover, 8 people going in and out carrying items… NOT 4 professionals with the items cleaned/clear and ready.

I WONDER WHY IT TOOK LONGER???

Deposit

True: We charge a $100 deposit

HONEST:
That is a separate line item listed as :LOGISTICS DEPOSIT. Their misunderstanding and inability to comprehend a separate line item, and plenty of verbage, that the Logistics deposit is not deducted from total time.

We have since added : Logistics AS Deposit – the AS was added to verbage and line item

Scrathes (walls)

True: Yes, there were marks on the paint/walls.

HONEST:

1: They had just had the homes painted – FRESH PAINT, sweaty bodies, customers in a hurry = smudges.

2. There were 8 people moving stuff, not just our team of 4. Who made the smudges, the pros or the rookies?

3. Haleski’s denied my offer to fix the smudges as they had it done FOR FREE by their painter.

Amazing what a Magic Eraser can do for a 1 star review? IF you don’t allow me to repair, how can you add it into a complaint?

Damages

True: Two items (pics shown on page) were “damaged”

HONEST:

1: BOTH items were Press board (“IKEA” or “Walmart” – cheapie- WHICH is clearly stated in our contract AND we have a spot where customer has to check off the read: “Company is not responsible for damages to press board/IKEA style items as they are not designed to last relocation.

2. I offered to come and repair the items anyway – THEY DECLINED

3. Each item was maybe $50 or less to purchase.

4. Each damage was minor – repairable with glue and a screw on one item, and glue and and L bracket on the other.

Does that sound like “The Damages” they are trying to portray in their review?

Husband had to reassemble himself

True: He did

HONEST:

The Haleski’s were instructed that a great way to save time was for them to dis AND reassemble kids furnishings, etc. THEY TOLD OUR TEAM to leave and that they would assemble.

It Was Part Of the PLAN originally.

As mentioned – YES, my team was fed breakfast and lunch, they would have been happy to assemble things IF the customer was being respectful. YES they tipped our team – $100 each –

HOW BAD could our team have been moving to get food and $100 tip????

Number of men

True: They asked for a third person

HONEST

We sent 4 – charged only for 3.

I started to get the feeling things were going to take longer. After 10 years doing hundreds of moves a year, 90 % in Boca/Delray/Palm Beach Island/ Parkland – I can see the flags, catch the forshadowing. I sent 4 to the origin and instructed him to stay if needed. HE was the estimator –

SO WE KNOW WHAT WAS MOVED ON MOVE DAY vs What We were Told would be

Pics of the "Damage" & contract

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